Everything You Need to Know to Fix QuickBooks Error PS038

Editorial Team
Everything You Need to Know to Fix QuickBooks Error PS038
Estimated read time 3 min read

QuickBooks error PS038 prevents users from downloading the payroll update and sending a paycheck online. When users try to send paychecks, it gets stuck as ‘online to send’ due to this error, making it unable to move further.

Using the payroll services requires the most recent updates to the payroll tax tables installed in QuickBooks. But when updating or processing a paycheck, QB throws an error message that reads, ‘You’ve retrieved the latest payroll update and validated your payroll subscription [PS038].’ You must fix QuickBooks error PS038 to use the payroll services without interruptions and update them successfully. To do so, let’s go through this blog and learn how to fix this error.

If you face any issues while following this guide to fix error PS038, dial +18557380359 to connect with the team of QB professionals. Our team of QuickBooks experts will assist you with the best  

Factors that Are Responsible For Error Code PS038 in QuickBooks Desktop

Here’s a list of some reasons that trigger error code PS038 when using payroll services or sending paychecks in QuickBooks:

  • Using an outdated version of QB can trigger the PS038 error.
  • The payroll data might get corrupted or damaged.
  • Stuck paychecks can also be the reason why error PS038 appears.

Stepwise Solutions to Fix Payroll Error Code PS038 in QuickBooks 

You must fix error PS038 to update the payroll services and send paychecks successfully in QuickBooks. Follow the troubleshooting solutions mentioned below for the same:

Note: Before moving on to the troubleshooting solutions, create a company file backup to keep your data safe and secure.

Solution 1: Update the QuickBooks Application 

Using an updated version of QuickBooks can help you fix the PS038 error. Learn how you can download the latest version of the QB application:

  • Go to the QuickBooks menu bar and select the ‘Help’ menu.
  • In the pop-up menu option, select ‘Update QuickBooks Desktop.’
  • Move to the ‘Update Now’ tab and make sure the ‘Reset Update’ checkbox is selected.
  • Click the ‘Get Updates’ option.
  • When done, try again to download the payroll update.

Solution 2: Use Verify and Rebuild Data Utility to Fix the Data Damages 

Running the verify utility finds any damage to payroll and company data, and the rebuild tool helps to fix them. Use the steps given in sequence to run this utility:

  • Close the open windows on your computer.
  • Go to the ‘File’ menu and then select ‘Utilities.’
  • In the pop-up menu list, select ‘Verify Data.’ It will show the paychecks waiting to be sent and any data damaged in your company and payroll data.
  • When done, return to the ‘Utilities’ menu and select ‘Rebuild Data.’
  • After rebuilding your data, try again to update the payroll or send your paychecks.

If error PS038 persists, try to fix it by identifying the stuck paycheck and verifying the entered information.

The following blogs can help you: How to Fix QuickBooks error 6143

Have you followed the entire instruction manual but are still unable to fix QuickBooks error PS038? If so, you must get in touch with QB experts. Dial +18557380359  and connect with the team of QuickBooks experts to get the answer to your queries.  

 

You May Also Like